If you need to change the Primary admin on your Adobe VIP account for either teams or enterprise, this is how you do it.

OPTION 1 - New Admin is already in the console and part of the account

The current primary admin (contract owner) must follow the below steps. Once complete, the new admin will receive an email with a link to the VIP terms and conditions, which they must accept before the change will go into effect.

1. Log into your Admin Console: https://adminconsole.adobe.com
2. Navigate to the Account tab
3. Select Change next to the current primary admin's (contract owner) name
4. Select the admin you'd like to grant primary administrator rights
5. Click Save

The new admin will receive an email to accept the primary admin invitation, which will take them to the VIP terms and conditions. After the admin accepts the VIP terms and conditions, the Admin Console will reflect the change.

OPTION 2 - New admin is not yet in the console, and needs to be added first

1. Log into your Admin Console: https://adminconsole.adobe.com
2. Navigate to the Users tab > Administrators
3. Click Add Admin
4. In the Basic Information screen, enter a name or email address. You can search for existing users or add a new user by specifying a valid email address and filling in the information on the screen.
5. Click Next and the Admin Types screen will display.
6. Select System Admin > Next. The Summary page will display and the admin can then click Save.

OPTION 3 - Current admin is no longer with the company or has changed roles, and you aren't able to log in with their information

Alternatively, if the current primary admin is no longer with the organization, or has changed roles, we will need a separate email from the customer, which should be sent to your sales rep. Below is an example of an acceptable email. 

“For VIP# XXXXXXXXXXXXXXXXXXXX , please change the admin to (NEW END USER NAME and NEW END USER’S EMAIL) from (OLD END USER NAME and OLD END USER’S EMAIL).”

***The new user/ admin must create an Adobe ID before submitting the request. If they have not setup an Adobe ID, then the request cannot be completed by Adobe. If they have not created one, the customer can do so following the instructions below***

Create an Adobe account using your email address

1. Go to https://account.adobe.com.

2. Select Create an account.

3. 

4. Enter your email address and set up a password. Then select Continue.

   

5. Enter your details, and then select Create account.

   

   You've successfully created your Adobe account. Make sure to verify your email address by following the link received from Adobe.

Note:

We recommend creating a single Adobe account to manage all your Adobe subscriptions and avoid having multiple Adobe accounts.