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Contact

Contact Motion Media

How can we help you?

Get In Touch

We don't hide our contact information, we want to hear from you. Call us at the number below or fill out the form and we'll get back to you as soon as we can.

Toll Free - 888-542-8941

Email us

 

Our Address

Motion Media
709 N. Douglas St.
El Segundo, CA 90245

Get directions below:

Free Shipping on most orders $75 and up

For orders under $75, shipping charges vary and can be seen in the checkout process. Merchandise total must be over $75 for free shipping offer.

Standard ground shipping in 1-5 days.

1-5 business days delivery time for standard shipping to any of the 48 contiguous U.S. states. Delivery time for standard shipping to Alaska, Hawaii, and Puerto Rico varies. Business days include Monday - Friday and exclude UPS holidays.

Most orders received by 3PM Pacific Time Monday - Friday ship the same day. Orders shipped directly from manufacturers excluded.

Next Day Delivery

Next day delivery is available for most items. Next day delivery options and costs vary. Select your preferred next day option during the checkout process or call for more details.

Not available for:

  • Large or Oversize products requiring paletized shipping
  • Products that ship directly from the manufacturer
  • Orders shipped to remote addresses

APO/FPO addresses and other U.S. territories

Most orders are delivered to APO/FPO addresses and U.S. territories other than Puerto Rico via Priority Mail for our standard shipping rates. Allow extra time for delivery.

Shipping offer terms

We do not ship to freight forwarders. Some items that ship from the manufacturer can only be delivered to addresses within the 48 contiguous states. Call us for delivery information on specific models. These offers may end at any time. Exclusions may apply to some orders shipping to APO/FPO addresses, Puerto Rico, and other U.S. territories.

Hassle Free Returns*

*See exclusions below

At Motion Media, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you may return it to Motion Media within 30 days. Claims for missing items or items damaged in transit must be received within three business days of receipt of merchandise.

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, please allow 10 business days for a refund check to be issued. Original shipping charges will not be refunded unless item is damaged.

Exclusions apply, please see our Full Return Policy