How to Change the Admin Email in Chaos Group's Portal

If you're managing a Chaos license and need to hand off admin responsibilities to someone else in your organization, the process is pretty straightforward as long as you still have access to the current admin account.

Here's a quick rundown of how it works.

Who Can Do This

This only applies if you're the current admin of the organization and the person you're transferring to is already a member. If they haven't joined yet, they'll need to log in and join the org first before you can proceed.

Step 1: Start the Transfer (Current Admin)

Log in at my.chaos.com and head to the Organization tab. In the Users section, click the three-dot menu next to your name and select Change admin.

A wizard will walk you through it. You'll search for the new admin, confirm their email, and then decide who should receive invoices going forward, either the new admin or whoever currently handles billing. Once you're happy with the settings, hit Send invitation.

Your admin access stays active until the other person accepts, so nothing changes on your end in the meantime.

Step 2: Accept the Transfer (New Admin)

The person you're promoting will get an email with the subject line starting with "You have been invited to become the license admin..."

They click Review and respond, confirm the organization name, and hit Accept. They'll see a confirmation message and the role switches over.

What Changes After the Transfer

The new admin takes over management of licenses, subscriptions, and users. The previous admin drops down to a standard user but keeps access to their products unless the new admin changes that.

A Few Common Hiccups

Don't see the "Change admin" option? Double-check you're logged into the correct admin account and that the new user is already in the organization.

Invitation email didn't arrive? Check spam first, then confirm the address is right. If your company filters emails aggressively, you may need to try another approach or contact support.

New admin clicked Accept, but nothing happened? Have them log out, log back in, and make sure they're using the same email that received the invite. If it's still not working, grab a screenshot and reach out to support.

Want to cancel the request? You can, as long as it's still in Pending status and the new admin hasn't accepted yet.

When You'll Need to Contact Motion Media Instead

Some situations can't be handled through self-service:

• Lost access to the admin email and can't log in to start the transfer
• Merging two organizations or accounts due to company changes
• The admin has left the company and can't approve the transfer
• Changing your login email (this is a separate process from the admin transfer; you'd need to create a new account and contact us to move licenses over)

When contacting us, it helps to include screenshots of what you've tried and a quick explanation of why the self-service option didn't work.