Account
The NewBlue Captivate Broadcast Maintenance Plan keeps a Captivate Broadcast perpetual license current, covering all future product updates, new features, and priority technical support for as long as the plan stays active.
Enrollment includes access to NewBlue's technical support team during business hours, with response prioritized based on the severity of the issue, so a production-blocking problem gets attention faster than a general question. Support covers troubleshooting, configuration guidance, and help working through issues that come up in day-to-day use of Captivate Broadcast.
Maintenance also covers every new feature and product update released during the enrollment period, so a Captivate Broadcast perpetual license holder continues receiving the same ongoing improvements, workflow enhancements, and integration updates that subscription customers receive automatically, rather than being frozen on the version originally purchased.
For live production environments where downtime is not an option, Platinum Support is available as an add-on to an active Maintenance Plan, adding 24/7 coverage for Priority 1 critical issues on top of the standard business-hours support included with Maintenance.
A Captivate Broadcast perpetual license includes the first year of Maintenance, and the plan can be renewed annually afterward to keep new features, updates, and priority support active without interruption.
Features
| Priority Technical Support | Business-hours support with response prioritized by issue severity |
| All Future Product Updates | Every new release and improvement during the enrollment period is included |
| New Feature Access | Continues receiving new Captivate Broadcast features as they are released |
| Renewable Annual Enrollment | Keeps a perpetual license current year over year |
| Platinum Support Add-On Eligible | Option to add 24/7 Priority 1 coverage on top of standard Maintenance |
Latest Features
| Priority Support Model | Support response is prioritized based on the severity of the reported issue |
| Platinum Support Availability | 24/7 coverage for Priority 1 critical issues available as an add-on |
- Product Identifiers -
MPN: SKUTLBRPSHassle Free Returns
At Motion Media, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you may return it to Motion Media within 30 days. Claims for missing items or items damaged in transit must be received within three business days of receipt of merchandise.
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, please allow 10 business days for a refund check to be issued.
Please read all conditions below. If conditions are not met, Motion Media reserves the right to refuse the return or to charge a restocking fee of up to 25%.
How to return or exchange an item:
- In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
- To request an RMA number, please visit our contact page and send us an email with the request.
- To request an RMA number by phone, call Customer Service at 310-450-4000.
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If defective, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer's package.
- The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
- Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- Send pre-authorized returns to:
Motion Media, LLC
Attn: RMA#XXXXX
2875 E. Patrick Lane, Suite O
Las Vegas, NV 89120
- Alternatively, you may return an item at our office at the above location, with an approved RMA.
Rules:
- All returned or exchanged items must be in new condition,
unopened in the original box, and must include all packing material, blank warranty cards, manuals, and all accessories. 15% restocking fee on any opened items. If you are going to return, do not open the box. - 25% restocking fee on LitePanels, Anton Bauer and Sachtler returns.
- Motion Media is not responsible for personal data or items left in returned merchandise.
- Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
- RMA numbers are valid for 10 days.
- Motion Media is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
*No Return/Exchange On:
- No Returns on Blackmagic Design purchases.
- Any Electronically Delivered Software
- 3D Printers & Accessories
- Custom systems built or modified by Motion Media to customer's specifications
- Educational dvd's and books once unwrapped
- Motion Media Gift Cards are redeemable for merchandise only and may not be redeemed for cash.