Account
The Subscription plan gives you access to the following benefits:
- Automatic upgrades to the most up-to-date versions of the software, including major releases and patches.
- Early access to Beta versions and the opportunity to test and suggest new features before they are included in the final release.
- Premium technical support and prioritized incident management, including first response to your issues within 1 business day, and usually much faster than that.
- Special subscriber-only promotions and discounts.
- Product Identifiers -
MPN: Forest Pack Pro - Ann Maint (3yr)- Product Specifications -
Forest Pack
- Supported versions of Autodesk 3ds Max and 3ds Max Design (32 & 64 bits where available)
- 3ds Max: versions 2012 to 2019
- 3ds Max Design: versions 2012 to 2015
- Supported renderers
- Arnold is supported from 3ds Max 2018 onwards
- Mental Ray is supported in version 2012 - 2017 only.
- V-Ray and V-Ray RT supported versions are 2.5, 3.1, 3.2, 3.3, 3.4, 3.5 and 3.6.
- Thea Render 1.3 and onwards
- Corona Renderer 1.x
- Maxwell 3.x
- Octane 1.x and 2.x
- Arion
- Moskito Render 1.x
- Redshift 2.x
Mental Ray compatibility in Max 2017 and 2018 (for Forest Pack)
From 3ds Max 2017 Mental Ray was an optional installation. Forest Pack for Max 2017 still has many dependencies on the Mental Ray libraries and is required by the iToo plug-ins to operate correctly. Please make sure that Mental Ray is installed for 3DS Max 2017, even if you don't intend to use it to avoid errors.
From 3ds Max 2018 Mental Ray is no longer included, and for technical reasons iToo has had to temporarily suspend support.
RailClone
- Supported versions of Autodesk 3ds Max and 3ds Max Design (32 & 64 bits where available)
- 3ds Max: versions 2012 to 2018
- 3ds Max Design: versions 2012 to 2015
- Supported renderers
- Arnold is supported from 3ds Max 2019 onwards
- Mental Ray is supported in version 2012 - 2017 only.
- V-Ray and V-Ray RT supported versions are 2.5 or greater for V-Ray 2, and 3.3 or greater for V-Ray 3.
- Thea Render 1.3 and onwards.
- Corona Renderer 1.x and onwards.
- Moskito Render.
Mental Ray support in Max 2017 and 2018 (for RailClone)
From 3ds Max 2017 Mental Ray was an optional installation. RailClone for Max 2017 still has many dependencies on the Mental Ray libraries and is required by the iToo plug-ins to operate correctly. Please make sure that Mental Ray is installed for 3DS Max 2017, even if you don't intend to use it to avoid errors.
From 3ds Max 2018 Mental Ray is no longer included, as a consequence RailClone's native instancing features are not supported for Mental Ray in Max 2018.
Hassle Free Returns
At Motion Media, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you may return it to Motion Media within 30 days. Claims for missing items or items damaged in transit must be received within three business days of receipt of merchandise.
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, please allow 10 business days for a refund check to be issued.
Please read all conditions below. If conditions are not met, Motion Media reserves the right to refuse the return or to charge a restocking fee of up to 25%.
How to return or exchange an item:
- In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
- To request an RMA number, please visit our contact page and send us an email with the request.
- To request an RMA number by phone, call Customer Service at 310-450-4000.
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If defective, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer's package.
- The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
- Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- Send pre-authorized returns to:
Motion Media, LLC
Attn: RMA#XXXXX
709 N. Douglas St.
El Segundo, CA 90245
- Alternatively, you may return an item at our office at the above location, with an approved RMA.
Rules:
- All returned or exchanged items must be in new condition, in the original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
- Motion Media is not responsible for personal data or items left in returned merchandise.
- Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
- RMA numbers are valid for 10 days.
- Motion Media is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange On:
- Any Electronically Delivered Software*
- 3D Printers & Accessories
- Custom systems built or modified by Motion Media to customer's specifications
- Educational dvd's and books once unwrapped
- Motion Media Gift Cards are redeemable for merchandise only and may not be redeemed for cash.
*We offer 30 day returns on Autodesk licenses, excluding monthly terms.
